Refund Policy
“At Southeast Iowa JBS Sports Center, we understand that plans can change. Please review our refund policy below to ensure you’re aware of the guidelines that apply to programs, rentals, and events.
Weather Cancellations
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If an event, program, class, or training session is canceled by Southeast Iowa Sports Center due to weather, every effort will be made to provide a makeup date and time. If a makeup session is not possible, an account credit will be provided. No refunds will be issued for weather-related cancellations.
Cancellation by Southeast Iowa Sports Center
(Non-Weather Related)
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If an event, program, class, or training session is canceled by Southeast Iowa Sports Center for reasons other than weather, we will make every effort to offer a makeup date and time. If a makeup session is not possible, an account credit or refund will be provided, with the decision made on a case-by-case basis.
Force Majeure Cancellations
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In the event of a cancellation due to force majeure circumstances (such as natural disasters, government mandates, or other unforeseen events beyond our control), we will do our best to provide a makeup session. If a makeup session is not feasible, either an account credit or refund will be issued, with the final decision based on the nature of the event and impact on participants.
Prior to the Start of the Programs
Two or More Weeks Before Start Date: Customers may receive a full refund or opt to leave the amount as an account credit for future use.
Less Than Two Weeks Before Start Date: Refunds will not be provided. The amount will be converted to an account credit to be used at a later date.
After the Start of the Program
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If a customer cancels after the program has started, they will receive a prorated account credit based on the number of sessions not attended. Refunds will not be provided after the program begins.
Cancellation by Southeast Iowa Sports Center
(Non-Weather Related)
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If an event, program, class, or training session is canceled by Southeast Iowa Sports Center for reasons other than weather, we will make every effort to offer a makeup date and time. If a makeup session is not possible, an account credit or refund will be provided, with the decision made on a case-by-case basis.
Special Note:
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Our policies are designed to maintain fairness and provide flexibility where possible. Please contact our management team for further assistance or clarification.
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*Some programs may have different cancellation policies. Please see the individual program description for details.
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**Account credit remains available for customer use for up to 18 months.